Refund policy

🌊 Wholesale Return & Refund Policy

At Rinn Stitches, all wholesale orders are produced specifically for your business. Because of this, we do not accept returns or exchanges on wholesale purchases.

πŸ™ Damaged or Defective Items

If your order arrives damaged or defective, we’ve got you covered 🀍

Please email us within 5 days of delivery at wholesale@rinnstitches.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged item(s) and packaging

Once reviewed, we will offer a replacement or store credit for the affected items.

🚫 Non-Returnable Items

We do not accept returns, refunds, or exchanges for:

  • Custom Shop Logo Products
  • Unsold inventory
  • Buyer’s remorse
  • Incorrect items ordered
  • Minor variations in color or stitching

All wholesale orders are considered final sale.

πŸ“¦ Shipping Issues

Rinn Stitches is not responsible for:

  • Delays caused by shipping carriers
  • Lost or stolen packages once marked as delivered

If your package is lost in transit, please contact the shipping carrier directly. We are happy to assist with documentation if needed.

🌺 Order Accuracy

Please review your order carefully before submitting. Once an order is placed, it cannot be modified or canceled.

πŸ€™πŸ½ Questions

We’re always here to help!
Reach out anytime at wholesale@rinnstitches.com and we’ll take care of you.